At Tap, we provide organisations with a customer-centric solution to subject access requests. Having developed a secure peer-to-peer encrypted messaging channel, we felt it important to add an extra layer of security for the organisation to protect the individual’s personal data. Meet the team passphrase.
A team passphrase helps keep an organisation’s Tap account safe, by allowing them to decrypt incoming requests keeping their account more secure. It’s super important and keeps the organisation’s team and the individual’s privacy safe. 🔐
Remember, only the organisation and their team have access to the team passphrase. Here’s how they work…
Your team passphrase is
- For your team. Every team and organisation will own their own unique passphrase.
- Secret. Your passphrase is created on your own device/browser. We have no record of this key and we cannot recover it.
No one can access your requests if they don’t have your passphrase. That includes you, and us so make sure you keep it safe:
- Keep it secret. Don’t send it to us or make it public anywhere like emailing it to yourself.
- Keep it safe. Save your passphrase in a storage software like Dropbox or an encrypted file. Then you’ll be able to find it, even if something goes wrong.
Protect your team passphrase
When you create your team passphrase please write it down and keep it safe. If you have team members you should notify them and you may wish to share this in a secure place. Remember you and your team will not be able to access requests, or speak to the subject if you do not keep your passphrase safe.
If you’ve forgotten, or lost your team passphrase please follow the instructions laid out in our guide on ‘How do I reset our team passphrase’. If you still need further support please get in touch with us firstname.lastname@example.org 😊