We’re getting news of more and more users receiving responses from subject access requests to organisations, which is great.
However, some organisations are insisting their customers use traditional methods, such as snail-mail (letters), email or telephone to make data requests (this are all insecure methods!). Some organisations are simply not responding to anyone, because they don’t want people to use a secure channel for privacy requests. This may be why you haven’t received any responses.
Of course, the problem with ‘traditional’ methods is they are not secure, and inconvenient for people to manage, which is why we built Tap in the first place.
It is your right to receive a response under GDPR within 30 days of sending your first request. We’re engaging with organisations to educate them about what we’re doing at Tap, so that future responses can come to you faster. Here’s a few things you can do to speed things up:
- Some organisations require proof of ID before using the service; be sure to verify your email and mobile number in-app.
- You can now upload your photo ID or verification card, along with verified documents with your requests from within the app. Just tap the attach label to do this. This will help you get a quicker response.
- Take to social media and shout out to companies who are dragging their heels; be sure to @tapmydata and together we’ll bring them into the 21st century 😊
- If they haven’t responded in to you in 7 days, you can now send them a direct email from within the app to chase your response. You can do this by going into your data locker, into your request and using the send an email button. What are you waiting for? Go get em!
We’re close to releasing a new rating feature, so you’ll be able to rate companies that don’t respond to you, or fail to give you an adequate response. Stay tuned!